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Finance Graduate - Customer Service London
Permanent £25,000 - £26,000 Per Annum
Ref: 47342BRR3 Credit Control
Portfolio Credit Control are currently partnered with an ever-growing, well-established professional services business who have a global presence. We are currently looking to strengthen the credit control function with a customer service driven individual who has a keen interest in a long-term career within Credit Control! Graduate - Customer ServicePermanent - Office Based£25,000 - 26,000 Reporting directly into the Credit Control Manager, the credit controller will be a part of a busy credit control team that is responsible for cash collection and ledger administration of a portfolio of circa £5m over several hundred clients.This role will be suitable for a person that is able to remain calm under pressure in a fast-paced environment, has a great attention to detail and methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth. Day to Day Responsibilities * Contacting clients in relation to their overdue accounts, payment and service queries via telephone and email. * Deal with all incoming invoice and payment correspondence including calls, emails and other correspondence and resolving their queries regarding, updating the notes on internal systems to ensure we keep accurate and timely records. * Liaising with internal departments to ensure client queries regarding outstanding invoices are successfully resolved. * Complete account adjustments where required. * To hand over files for Litigation when the collection opportunities are exhausted with a full case history, liaising daily with the central litigation function. * Making Client Experience aware of any complaints, cancellations or action pointsSkills and Qualifications * Excellent communication skills * Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment * Previous experience working in a finance function advantageous * Team player and willingness to learn * Salesforce and / or Access Dimensions experience will be advantageous but not essential as full training will be provided If you would like to discuss this role in further, please apply directly or speak with Brandon. 47342BRR2INDCC
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Portfolio Credit Control are currently partnered with a well-established and reputable Professional Services business, who are currently looking to strengthen the Finance function with a Finance Assistant (AR/AP Analyst) This opportunity will suit someone who had exposure to a transactional finance role across either both or one of the AP/AR competencies. Key Responsibilities: * Ensuring timesheets are received from all staff daily, entering them into our time system, reconciling and producing month end reports. * Purchase Ledger * Coding and inputting supplier invoices. * Reviewing due dates of invoices ensuring invoices are signed off in time for payment runs. * Processing payments through the bank and sending out remittance. * Liaising with suppliers on queries. * Ensuring client costs are recharged accordingly. * Reviewing submitted expenses and paying employee expenses. * Supplier statement reconciliations. * Sales Ledger * Raising sales invoices to clients. * Posting receipts daily. * Uploading monthly charges onto client's WIP. * Liaising with clients on invoice queries. * Publishing monthly cost reports to Partners for billing. * Producing daily receipts reports for Partners. * Maintaining client and supplier databases including creating new accounts, amending addresses, archiving closed accounts, etc. * Ensuring credit card spend is coded weekly and all spend supported by receipts. * Client money account administration, including posting receipts, payments, opening & closing accounts. * Reconciling and posting petty cash and company credit cards. * Liaising with internal and external stakeholders on ad-hoc queries. * Maintaining digital filing records of all paperwork. * Supporting otherwise within the finance team, including credit control. * Systems used- IRIS time and fees, Xero, Approval Max, Zoho expenses, SOS legal. Previous experience useful but not essential. Requirements: * Previous accounts experience (sales and/or purchase ledger) * Experience with systems such as IRIS time and fees, Xero, Approval Max, Zoho expenses, and SOS legal is desired but not essential. * Organised with good attention to detail. * Confident multi-tasker with good understanding of Excel. 49218BRINDCC
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Portfolio Credit Control are currently partnered with an ever-growing, well-established Business who are currently adding some talent to the Credit function. We are currently recruiting for a seasoned Credit Manager who is confident, a natural leader and someone who is eager to be hands on. This is an excellent opportunity which will give you longevity, stability and the opportunity to work with a credible brand. CREDIT MANAGER£45,000 - £55,000Hybrid Key Responsibilities * Overall responsibility for the Sales Ledger. The ledger is consistently reviewed, and aged transactions understood. * Monthly ledger reviews meetings are scheduled, and the commentary is up to an acceptable standard. * Ensure the Sales Ledger balances to the general ledger. * Responsible for understanding variances in Debtor days to budget * Ensure a high performance across the wider team. * Ensure dept technical platforms are maintained to an acceptable standard * Review and set monthly targets for the Sales Ledger team. * Constantly considering the appropriateness of current processes and identification of potential improvements. * Understands workflow within the team. Monitor, record and report additional resource requirements as turnover increases. * Report Aged Debt and collection performance in the required frequencies and formats. * Assess and manage customer risk, by performing risk assessments (credit checks) applying credit limits, credit terms, and in compliance with our credit insurance * Monitor and control the use of resources on a cost-effective basis. * Make recommendations for income generation and/or expenditure savings. * Accurately record and store information. * Obtain and evaluate information to aid decision-making. * Lead and contribute to discussions to solve problems and make decisions. * Maintain and present work in a professional manner and in a way that evokes confidence from other users * Ensure development of personnel within their jobs. * Recruit and select personnel to meet budgeted staffing levels. * Provide training and on-going assessments and formal appraisals on team members including the development of appropriate KPI's. * Provide regular feedback to individuals and teams on their performance. Complete monthly 1-1 with direct reports. * Create, maintain and enhance effective working relationships with peers and work colleagues, both within the department and throughout the company. * Maintain personal staff discipline, attendance and morale and minimise staff turnover. The ideal Candidate * 3 years' experience within a supervisory role in a fast-paced environment at a similar level of responsibility including managing direct reports. * Self-motivated with the ability to pro-actively plan and take ownership of own workload * Ability to cope with change in a constantly changing environment. * Excellent attention to detail and levels of accuracy * Ability to create, enhance and maintain effective working relationships * Strong organisational and communication skills * Hands on, proactive approach to management. * Must be able to speak and write English to a high standard. * Strong people management skills including the ability to manage and develop a team. * Strong analytical and problem-solving skills, with attention to detail * IT literate with experience of Finance/ERP Systems and…
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Portfolio Credit Control are currently partnered with an ever-growing, well-established Business who are currently adding some talent to the Credit function. We are currently recruiting for a seasoned Credit Manager who is confident, a natural leader and someone who is eager to be hands on. This is an excellent opportunity which will give you longevity, stability and the opportunity to work with a credible brand. CREDIT MANAGER£45,000 - £55,000Hybrid Key Responsibilities * Overall responsibility for the Sales Ledger. The ledger is consistently reviewed, and aged transactions understood. * Monthly ledger reviews meetings are scheduled, and the commentary is up to an acceptable standard. * Ensure the Sales Ledger balances to the general ledger. * Responsible for understanding variances in Debtor days to budget * Ensure a high performance across the wider team. * Ensure dept technical platforms are maintained to an acceptable standard * Review and set monthly targets for the Sales Ledger team. * Constantly considering the appropriateness of current processes and identification of potential improvements. * Understands workflow within the team. Monitor, record and report additional resource requirements as turnover increases. * Report Aged Debt and collection performance in the required frequencies and formats. * Assess and manage customer risk, by performing risk assessments (credit checks) applying credit limits, credit terms, and in compliance with our credit insurance * Monitor and control the use of resources on a cost-effective basis. * Make recommendations for income generation and/or expenditure savings. * Accurately record and store information. * Obtain and evaluate information to aid decision-making. * Lead and contribute to discussions to solve problems and make decisions. * Maintain and present work in a professional manner and in a way that evokes confidence from other users * Ensure development of personnel within their jobs. * Recruit and select personnel to meet budgeted staffing levels. * Provide training and on-going assessments and formal appraisals on team members including the development of appropriate KPI's. * Provide regular feedback to individuals and teams on their performance. Complete monthly 1-1 with direct reports. * Create, maintain and enhance effective working relationships with peers and work colleagues, both within the department and throughout the company. * Maintain personal staff discipline, attendance and morale and minimise staff turnover. The ideal Candidate * 3 years' experience within a supervisory role in a fast-paced environment at a similar level of responsibility including managing direct reports. * Self-motivated with the ability to pro-actively plan and take ownership of own workload * Ability to cope with change in a constantly changing environment. * Excellent attention to detail and levels of accuracy * Ability to create, enhance and maintain effective working relationships * Strong organisational and communication skills * Hands on, proactive approach to management. * Must be able to speak and write English to a high standard. * Strong people management skills including the ability to manage and develop a team. * Strong analytical and problem-solving skills, with attention to detail * IT literate with experience of Finance/ERP Systems and…
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£28,000(Hybrid Role - Based In Leeds); Portfolio Credit Control are currently partnered with a well-established outsourcing business who have a reputable name within the industry. Our client is looking to take on a track proven Credit Controller who can hit the ground running from day one and help reduce the aged debt as well as keep the ledger healthy! This is an amazing opportunity to develop your career long-term with a reputable business who believe in rewarding their employees! * Day to day management of the assigned ledger * Understanding how KPIs are set and how best to achieve them * Reduce the aged debt and keep the ledger healthy, * Building relationships with clients to ensure the collection policy is adhered to and escalate any problems clients, fee earners or debts to the management team * Maintaining detailed and accurate notes regarding debtors on the firm's internal system and ensuring the team leader is equipped with the relevant data on the Credit Controller's assigned ledger * Have a good understanding of the client and the nature of their business What You Bring? * Excellent organisational skills, with the ability to multi-task. * Strong communication skills * Have a 'can do' attitude * A proven track record within Credit Control 49044BRINDCC
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Portfolio Credit Control are currently partnered with an ever-growing, well-established Business who are currently adding some talent to the Credit function. We are currently recruiting for a seasoned Credit Manager who is confident, a natural leader and someone who is eager to be hands on. This is an excellent opportunity which will give you longevity, stability and the opportunity to work with a credible brand. CREDIT MANAGER£45,000 - £55,000Hybrid Key Responsibilities * Overall responsibility for the Sales Ledger. The ledger is consistently reviewed, and aged transactions understood. * Monthly ledger reviews meetings are scheduled, and the commentary is up to an acceptable standard. * Ensure the Sales Ledger balances to the general ledger. * Responsible for understanding variances in Debtor days to budget * Ensure a high performance across the wider team. * Ensure dept technical platforms are maintained to an acceptable standard * Review and set monthly targets for the Sales Ledger team. * Constantly considering the appropriateness of current processes and identification of potential improvements. * Understands workflow within the team. Monitor, record and report additional resource requirements as turnover increases. * Report Aged Debt and collection performance in the required frequencies and formats. * Assess and manage customer risk, by performing risk assessments (credit checks) applying credit limits, credit terms, and in compliance with our credit insurance * Monitor and control the use of resources on a cost-effective basis. * Make recommendations for income generation and/or expenditure savings. * Accurately record and store information. * Obtain and evaluate information to aid decision-making. * Lead and contribute to discussions to solve problems and make decisions. * Maintain and present work in a professional manner and in a way that evokes confidence from other users * Ensure development of personnel within their jobs. * Recruit and select personnel to meet budgeted staffing levels. * Provide training and on-going assessments and formal appraisals on team members including the development of appropriate KPI's. * Provide regular feedback to individuals and teams on their performance. Complete monthly 1-1 with direct reports. * Create, maintain and enhance effective working relationships with peers and work colleagues, both within the department and throughout the company. * Maintain personal staff discipline, attendance and morale and minimise staff turnover. The ideal Candidate * 3 years' experience within a supervisory role in a fast-paced environment at a similar level of responsibility including managing direct reports. * Self-motivated with the ability to pro-actively plan and take ownership of own workload * Ability to cope with change in a constantly changing environment. * Excellent attention to detail and levels of accuracy * Ability to create, enhance and maintain effective working relationships * Strong organisational and communication skills * Hands on, proactive approach to management. * Must be able to speak and write English to a high standard. * Strong people management skills including the ability to manage and develop a team. * Strong analytical and problem-solving skills, with attention to detail * IT literate with experience of Finance/ERP Systems and…
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Portfolio Credit Control are pleased to be partnered with a well-established professional services firm who are looking to continue its positive growth within the business by recruiting a Senior Credit Controller to lead the Credit function. This is a fantastic opportunity for an established Credit professional to take the next step with added responsibilities. Key Responsibilities: * Lead the credit control function * Working towards cash collection targets set by the FD and managing one direct report (Credit Controller) * Act as a point of escalation for complex or stagnant debt * Manage a number of our largest clients on a day-to-day basis * Liaise with fee earners to determine the appropriate approach for non-creditworthy clients or private individuals, conduct credit checks on all new clients (PLC/LTD/LLP) using the integrated Credit Safe tool, and recommend appropriate credit limits based on results * Where necessary arrange debtor's meetings with Divisional Directors to discuss/review problem accounts. * Work with the credit controller to chase agreed debtors by telephone, email, and letter (if appropriate) in line with the company Chase Timetable * Maintain the risk profile of the ledger by keeping the DSO at or below industry norm, achieving a monthly target set by the Finance Director, and maintaining debt older than 90 days to less than 15% of the overall debt * Build and maintain close links with customers to ensure the smooth running of accounts and timely recovery of payments * Document call notes and other correspondence within our finance system * Respond to and assist in the resolution of account and invoice queries, both internally and externally, in a timely fashion * Reconcile accounts on an ad hoc basis * Monitor debtor account balances closely * Ensure Client Statements are issued monthly * Ensure Divisional Debtor reports are issued monthly * Create a cooperative working relationship with the business, including advance notice of legal action against customers * Lead on Action and Monitor Legal action, providing regular updates to the business * Ensure all credits and payments are matched off at month-end, and overpayments are refunded promptly * Ensure bank statements are allocated daily and monthly for all Iceni Companies * Ensure all cash receipts are posted daily to the finance system and any cheques are banked promptly * Review and proactively manage client risk using the Credit Safe monitoring tool, provide and update the monthly risk analysis cash collections report Candidate Profile: * Minimum of 5 years' experience with an SME in a similar role (£20m+ turnover, £3m ledger value) * Adept at working in a fast-paced and dynamic environment with high volumes * Some experience working in a professional services company (consultancy, lawyers, accountants) * Experience within the planning/property sector is preferable but not essential * Experience in line management/managing a direct report * Experience acting as a point of escalation and dealing with and resolving complex debt collection (Final Demands, Legal Action, Chase Path Escalation) * Familiarity with data entry software (Business Central, Jet, Credit Safe) (Preferable)…