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Client Service Delivery Coordinator Greater Manchester
Permanent £28,000 - £33,000 Per Annum
Ref: 47829JP Payroll
I am working alongside a Payroll Bureau in Manchester who are looking to add a Payroll Client Service Delivery Coordinator to their established team. They are growing rapidly and are looking for an experienced candidate in payroll.The client is looking for someone with up-to-date legislation, end to end and bureau payroll experience. Key Duties/Tasks: * Advise on all aspects of payroll processing and compliance * Highlight any commercial options that can assist the client/business * Supporting the sales team * Undertake coaching/training sessions with sales support consultants Benefits * Salary depending on experience (up to £33,000) * Pension with Royal London * Free gym on site * 25 days holiday plus bank holidays and birthday off * Free breakfast on Monday (bacon sarnies and such) * Commission on all new business at 0.5% (likely over £2K per month after 1st year)Normal working hours are 40 hours per week, 8:45am to 5:30pm with 1 in 4 Saturdays (10-2) paid as overtime.If this sounds like your next best opportunity, apply directly or call on 0161 523 5585 and ask for Jack Pople to discuss the role further. INDPAYN
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I am working alongside a Payroll Bureau in Manchester who are looking to add a Payroll Solutions Consultant to their established team. They are growing rapidly and are looking for an experienced candidate in payroll.The client is looking for someone with up-to-date legislation, end to end and bureau payroll experience. Key Duties/Tasks: * Advise on all aspects of payroll processing and compliance * Highlight any commercial options that can assist the client/business * Supporting the sales team * Undertake coaching/training sessions with sales support consultants Benefits * Salary depending on experience (up to £33,000) * Pension with Royal London * Free gym on site * 25 days holiday plus bank holidays and birthday off * Free breakfast on Monday (bacon sarnies and such) * Commission on all new business at 0.5% (likely over £2K per month after 1st year)Normal working hours are 40 hours per week, 8:45am to 5:30pm with 1 in 4 Saturdays (10-2) paid as overtime.If this sounds like your next best opportunity, apply directly or call on 0161 523 5585 and ask for Jack Pople to discuss the role further. INDPAYN
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Business Sales Consultant - London BlackfriarsFull-time office based - Monday to Friday - 8:45am till 5:30pm.27k plus Uncapped Commission and Quarterly Bonus along with amazing team nights out and incentives. Launch your career in the Heart of London as a Business Sales Consultant! Are you a recent graduate or a driven individual with a passion for sales and an appetite for success? Join our dynamic team in the vibrant City of London, where opportunities for growth and innovation await!My client is not just offering a job; They're inviting you to be part of a thriving culture that values fresh ideas and fosters professional development. As a Business Sales Consultant, you'll kickstart your career in the sales capital of the world. Key Highlights: * Driven individuals hungry for a sales adventure? This is your ticket! * Embrace the buzz of London as you embark on a journey of client engagement and sales excellence. * Learn from industry experts and contribute to the dynamic sales strategies. * Be part of a collaborative team that celebrates success and champions innovation. * Comprehensive training programs led by Supercoach stars to refine your sales skills. * Professional growth opportunities in the heart of London. * Inclusive and vibrant workplace culture. More about the role…Sales consultant are the key to continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing services, and creating a great opportunity for the business development team to sign up new clients for the services. What do we look for…My client is looking for a dynamic and motivated, Graduates or experienced Business Sales Consultants to join their team who will promote their software solutions. Your main marketing tools, with the help of your team and business development managers you will also inherit an existing client base from which you can develop new business.Industry experience is NOT required as full training is provided, but high energy and target focus are pre-requisite for the job. Training:With the best sales trainers around, you will have an initial 2-week training and induction on the business and services, common objections and how to handle them, lots of call listening and finding your own style of selling. You will continue to receive support and training for you first 6 months and always have trainers and managers on the floor for additional support when needed. Day-to-Day Responsibilities * Schedule sales opportunities with senior professionals to promote the services. * Work with your Business Development Manager to generate a quarterly plan to maximise sales opportunities. * Generate new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive to work in a fast-paced, target-focused high energy and high-reward culture. What you bring to the team * Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility for their individual targets. * Outgoing personality, with…
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Business Sales Consultant - London BlackfriarsFull-time office based - Monday to Friday - 8:45am till 5:30pm.27k plus Uncapped Commission and Quarterly Bonus along with amazing team nights out and incentives. Launch your career in the Heart of London as a Business Sales Consultant! Are you a recent graduate or a driven individual with a passion for sales and an appetite for success? Join our dynamic team in the vibrant City of London, where opportunities for growth and innovation await!My client is not just offering a job; They're inviting you to be part of a thriving culture that values fresh ideas and fosters professional development. As a Business Sales Consultant, you'll kickstart your career in the sales capital of the world. Key Highlights: * Driven individuals hungry for a sales adventure? This is your ticket! * Embrace the buzz of London as you embark on a journey of client engagement and sales excellence. * Learn from industry experts and contribute to the dynamic sales strategies. * Be part of a collaborative team that celebrates success and champions innovation. * Comprehensive training programs led by Supercoach stars to refine your sales skills. * Professional growth opportunities in the heart of London. * Inclusive and vibrant workplace culture. More about the role…Sales consultant are the key to continued growth and success, quite simply, the more business you win, the more money you earn. You will be responsible for making outbound calls to business owners, introducing services, and creating a great opportunity for the business development team to sign up new clients for the services. What do we look for…My client is looking for a dynamic and motivated, Graduates or experienced Business Sales Consultants to join their team who will promote their software solutions. Your main marketing tools, with the help of your team and business development managers you will also inherit an existing client base from which you can develop new business.Industry experience is NOT required as full training is provided, but high energy and target focus are pre-requisite for the job. Training:With the best sales trainers around, you will have an initial 2-week training and induction on the business and services, common objections and how to handle them, lots of call listening and finding your own style of selling. You will continue to receive support and training for you first 6 months and always have trainers and managers on the floor for additional support when needed. Day-to-Day Responsibilities * Schedule sales opportunities with senior professionals to promote the services. * Work with your Business Development Manager to generate a quarterly plan to maximise sales opportunities. * Generate new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage, and maintain your sales pipeline. * Thrive to work in a fast-paced, target-focused high energy and high-reward culture. What you bring to the team * Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility for their individual targets. * Outgoing personality, with…
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Customer Service Advisor Greater Manchester
Permanent £23,000 - £23,000 Per Annum
Ref: 45514FA Group
CLIENT CARE SPECIALIST - QUERIES.Manchester - Office Based - £23k + Profit Share Scheme Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of their client experience team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 45514FAINDMANJ
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My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently. * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level. * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meetings across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours. * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills.…
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Our client, part of a successful British Leisure group is looking to recruit a People Manager to assist with leading reward across the business. The role will involve designing, developing, and managing reward programmes across areas of benefits, pay and bonuses. The people manager will also be responsible for administration across the people team alongside maintaining the HRIS system. Key Responsibilities: * Monitor and analyze trends within the reward market to ensure competitive compensation and benefits packages. * Manage contracts and Service Level Agreements (SLAs), including tracking renewals and overseeing budget adherence. * Stay informed on company metrics, including turnover rates, EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization), Employee Net Promoter Score (ENPS), and legal compliance to support strategic decision-making. * Collaborate with the Head of People to implement change management initiatives and support overall HR strategy. * Provide insights and recommendations based on market analysis and company performance to enhance the employee value proposition. Requirements: * Proven experience in Reward Management or a related HR field. * Strong analytical skills with an ability to interpret data and market trends. * Familiarity with financial metrics relevant to HR practices and business strategies. * Excellent communication and interpersonal skills to effectively work with various stakeholders. * A proactive approach to change management and a willingness to embrace new initiatives. What We Offer: * Competitive base salary with the opportunity for a 20% performance-based bonus. * Comprehensive life assurance policy. * 20% discount across all leisure brands within the group. * An exciting opportunity to be part of a transformational journey within the organization. If you are passionate about reward management and are seeking a chance to make a significant impact, we invite you to apply and be part of our ambitious plans for the future. 48030CHINDHRR
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Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ
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Marketo Automation Specialist Greater Manchester
Permanent £34,000 - £38,000 Per Annum
Ref: P46917CCR Group
Are you a Marketo maestro ready to join a global brand?Join our clients SaaS powerhouse as a Marketo Automation Specialist and drive impactful marketing campaigns for a worldwide audience. We're looking for a data-driven innovator who can transform insights into action, optimise customer journeys, and scale our automation efforts to new heights. Are you passionate about leveraging the full power of Marketo to fuel business growth, this is the opportunity you've been waiting for! Day to Day * Provide strategic support to the marketing team, setting up and monitoring Marketo campaigns and automations. * Build, manage, and optimize nurture journeys for key prospects and customers, ensuring seamless and effective touchpoints. * Monitor the overall performance and health of our Marketo system. * Leverage automation and AI to enhance lead management processes. * Develop and refine our marketing technology stack, aiming for industry-leading standards. * Deliver weekly and monthly reports on email journeys, measuring performance against targets. * Collaborate with key stakeholders, including the sales team, to understand the funnel and optimize nurture programs.YOU? * Advanced expertise in Marketo, Adobe, HubSpot, or Salesforce Marketing Cloud. * In-depth experience with Adbridge or similar tools to support multi-channel campaigns. * Proficiency in lead scoring and attribution models (last touch and multi-touch) to boost lead pipeline and engagement. * Experience integrating CRM systems with other platforms and automating workflows. * Strong understanding of lead generation metrics and experience in data-driven reporting. * Engagement with the latest trends in marketing technology and a commitment to staying ahead of the curve P46917CCRINDMANS