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Telephone Counsellor£30,000-33,000 FTEVarious shift patterns from part-time to full-time.Hybrid positionAre you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LS1R5INDMANS
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Payroll & Commissions Analyst Leicestershire
Permanent £22,000 - £23,000 Per Annum
Ref: 48016CH Group
Payroll & Commissions Analyst £23,000 + Study Package + Excellent Benefits 100% Office Based Hinckley LE10 We are seeking a dedicated Payroll & Commissions Analyst to join a thriving Finance team. This is an exciting opportunity for a detail-oriented and process-driven individual who wants to play a key role in our client's ongoing success. Job Purpose:As a Payroll & Commissions Analyst, you will collaborate closely with Finance colleagues, Group Payroll, and senior sales leaders to accurately calculate and report monthly commissions and quarterly bonuses. This role is pivotal in ensuring sales teams are rewarded correctly and that financial reporting is accurate and timely. Key Responsibilities: * Accurately calculate monthly commission pipelines. * Review sales agreements to ensure correct commission adjustments. * Communicate commission pipelines and payments effectively to sales staff. * Calculate quarterly sales bonuses for review and approval. * Conduct reviews of discounts and reduced commissions. * Liaise with Group Payroll to ensure accurate commission payments. * Resolve any commission-related queries promptly. What You'll Bring: * Exceptional attention to detail. * Strong communication skills and the ability to work cross-functionally. * Proficiency in interpreting data. * Ability to work both independently and as part of a team. * Excellent customer service skills. * Strong Microsoft Office skills, especially in Excel. 48016CHINDHIN
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A progressive career opportunity for an Operations Manager- to join an award-winning professional services consultancy. This is an exciting career opportunity working within a highly successful International company, where you will have the opportunity to make a genuine impact on the business with a focus on driving performance and developing a culture of operational excellence.Providing clear leadership, technical support and ensuring day to day functional operation of the team meets productivity and quality standards. Day-to-Day * Mentoring and monitoring team, ensuring they provide commercially focused, quality advice to clients recognising gaps in knowledge recorded for training and development purposes. * Overseeing the management of the team, ensuring all protocols and KPIs are met and client SLAs are adhered to with no work outstanding. * Liaising with clients to discuss their requirements and needs, in accordance with policies and procedures. * Ensuring client complaints relating to departmental issues are dealt with appropriately and within the SLA, making contact with the client and, if required, carry out complaint visits with a view to resolving the issues amicably in liaison * Building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers ensuring best practice is shared across group companies. This role offers an exciting opportunity to really make your mark within the business, with a focus on driving operational excellence, customer engagement through to developing products & services utilising the latest technology to maximise client growth opportunities. 48018LSINDHIN
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I am looking for a HR Officer to join our client, Gwent Police, on a temporary contract until January 2025. We are looking to progress very quickly with this role, with immediate interviews available, so if you are keen on this opportunity, please apply now! * Hours: Monday - Friday - 9am-5pm (37.5 hours) * Location: Hybrid - Cwmbran, Gwent * Hourly rate: £15.96 per hour Summary:Working as part of a large HR team, reporting to the HR and Planning Operation Lead, you will provide support on the implementation and adherence of HR Policies, Procedures and Processes, ensuring effective support to colleagues, Line Managers and individuals is provided, in all aspects of the HR Life Cycle. You will also provide support and signposting to activities such as attendance management, maternity, and flexible working. Responsibilities: * Provide advice, guidance and information or signposting to managers or staff on a variety of issues (including HR Policies and Procedures, Recruitment, Interviews, Terms & Conditions, Maternity and Family Friendly Procedures, Attendance Management and Fairness at Work. * Support the HR Business Partners and HR Leads in the completion of all HR Operation related tasks (including HR Administration, Induction, Job Evaluation, Attendance Management, Performance Management, and Interviews). * Complete HR Analysis & Reporting Operations and ensures proper reporting to stakeholders. * Co-ordinate HR processes including attendance management, maternity, flexible working, and special leave. * Research and analysis into emerging employment legislation, best practice, and internal trends to support senior HR colleagues * Support HR projects, policies, procedures, and process reviews. Skills and experience required: * CIPD Level 5 or equivalent qualification in Human Resources or work to obtain the qualification within an agreed timescale. * Relevant experience in the HR field and working in a multi-disciplined/multi-site organisation. * Must have experience of providing advice and guidance to Line Managers on HR related matters. * Experience of using HR/Payroll systems and provision of Management Information. * Must have experience of delivering presentations and briefing sessions. * Proficient understanding and know how in HR processes (including induction, recruitment, performance management, terms and conditions, maternity and family friendly procedures, attendance management and fairness at work). * Understands the impact of legislation and law regulations, relevant to the function. * Must be IT literate and have a good working practical knowledge of Microsoft Office packages including Word and Excel * Level 1 Welsh essential (training will be given). Welsh language skills Level 2 and above are desirable. Don't miss this incredible opportunity to showcase your skills and contribute to their success. Join their team and achieve great things together! 48017RSINDHRR
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This client is a highly respected housing provider, delivering quality and affordable housing solutions to the community. Dedicated to supporting individuals and families by providing secure and sustainable living environments. As they continue to grow and expand, they are seeking a meticulous and knowledgeable Payroll and Pensions Officer to join the finance team. Role Overview:As a Payroll and Pensions Officer, you will be at the core of their payroll operations, ensuring the accurate and efficient administration of the payroll and pension schemes. Your role will be critical in supporting the financial well-being of their employees, ensuring compliance with statutory regulations, and providing timely and accurate payroll processing. Key Responsibilities: * Accurately process monthly payroll for all employees, including calculating salaries, deductions, bonuses, and overtime payments. * Ensure all payroll data is processed in accordance with internal policies and statutory requirements. * Manage the administration of their pension schemes, including auto-enrolment processes, contributions, and liaising with pension providers. * Ensure compliance with current pension regulations and maintain accurate records. * Stay up-to-date with changes in payroll legislation and pension regulations * Act as the primary point of contact for all payroll and pension-related inquiries from employees. * Identify opportunities to improve payroll and pension processes Qualifications and Experience: * Proven experience in payroll administration, ideally within the housing or public sector. * In-depth knowledge of UK payroll legislation and pension schemes, including auto-enrolment. * Proficient in payroll software (experience with [Insert Specific Software] is advantageous) and MS Office applications, particularly Excel. * Strong analytical skills, with an ability to manage complex data and identify discrepancies. * Excellent attention to detail and a high level of accuracy in all work. * Strong communication skills, with the ability to explain complex information clearly and concisely to employees. * A recognised payroll qualification (e.g., CIPP) is desirable but not essential. Why Join ? * Be part of a team that makes a real difference in the community * Professional Development * Collaborative Environment * Competitive Benefits 48013LWINDPAYS
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My client are looking to recruit a Payroll Administrator on a 6 month temporary basis which could potentially go permanent. In order to be considered for this role you must have solid experience with Payroll & Pensions experience. The candidate needs to be able to advise on all aspects of payroll, managing their own workload in an effective and timely manner. This is a manual role in which you will need to calculate maternity pay and gross to net. You will be working on key activities ensuring an accurate payroll is produced according to defined deadlines, adhering to statutory and local government terms and conditions. They are also looking for someone who has excellent attention to detail, a good communicator and good organisational skills, good excel skills will be needed. In reward for your skills, you will join an established company with a wealth of knowledge that is highly regarded in the area. If you are looking for work and have the payroll skills detailed above then then we want to hear from you! 48012EBINDPAY
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* Are you looking for an entry level HR role into a global business? * Have good customer service and Admin skills? * Want a role that will open doors to a variety of careers?Portfolio are proud to be representing our client, the UK and Ireland's most trusted provider of employment law, HR and health & safety services, supporting over 35,000 businesses. Since they started in 1983, their range of services has expanded and includes HR advice, HR policy and documentation, training, health & safety, tax and payroll advice, in addition to wellbeing services including employee assistance programmes. They help business owners and employers focus on doing what they do best. They deliver exceptional service through expert advice and marketing leading services, keeping their clients compliant and away from employment tribunal and health & safety prosecutions. Today, the Group is a global operation with offices in the UK, Canada, Australia and New Zealand. The way in which they operate makes them market leaders. They are looking for a call handler to join the HR team, you will be answering calls from clients, triaging the query and either transferring to the correct department or arranging a call back. This is a very fast paced role that requires good customer service, professionalism, organisation and decision making. This an amazing opportunity for anyone looking to kick start a career, so if you are up for the challenge, apply today and we'll be in touch! What does the role involve?The HR Call Handler role is an integral part of our operation. You will be responsible for handling reception calls, triaging queries and directing clients to the appropriate department. In addition, you will be responsible for reviewing emails and client online requests to ensure they are directed to the relevant departments, ensuring that excellent customer service is delivered throughout our clients' journey.You will also be responsible for the administrative function of the HR Advisory and Documentation department, liaising directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department. What will you bring to the team? * An enthusiastic can-do attitude. The role is fast paced so you will need to be able to think on your feet #WeTakeAction. * You will be liaising directly with our clients and dealing with internal stakeholders #WeInform. * We are a forward-thinking organisation continually looking to improve our services and client experience #WeInnovate. * A positive outlook. You will be joining a vibrant and collaborative team; teamwork is a must #WeCare. * We are a marketing leading HR and Employment Law Group; our reputation is paramount to the work we do #WeDoTheRightThing. What skills are we looking for? * Customer service. We excel in customer service, check Trustpilot! * Excellent communication skills, both written and verbal. * Attention to…
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My client has identified the need for a Payroll and benefits officer to join the payroll team on a permanent basis. We therefore seek an experienced and responsible individual, with enthusiasm and ability to take on new challenges and help support the payroll function. Key Responsibilities: * Processing new starters, leavers, transfers, and general changes to employee records. * Responsibility for ensuring standard operating procedures are in place, documented and kept up to date. * Responsibility for, but not limited to, administering the new starter process, leaver process, contractual changes, maternity and paternity leave. * Responsibility for employee benefits processes including purchase order/invoicing processes. * Manage benefits, pension and wellbeing content made available to our employees * Completing manual processes * Responding to payroll queries in a timely and problem-solving manner. * Helping with any other ad-hoc payroll tasks * Be the primary liaison on all payroll/compensation and benefits related policies, processes. We are looking for someone who is: * Minimum of 2 years payroll experience * Proactive and enthusiastic * A team player * Self-motivated and driven * Able to work under pressure and meet tight deadlines 48009FOINDPAYS
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Portfolio are proud to be representing our client, a market leading professional services consultancy in their search for a Consultant to conduct HR meetings on behalf of their clients. You will have experience in conducting various meetings such as investigations, disciplinaries, decision making and issuing outcomes including warnings and dismissals. You will need a HR / CIPD Degree or strong experience in people management. Your role will be to support thousands of business owners ensuring compliance and legality, and a fair outcome for both employer and employee. Job PurposeTo deliver an expert HR service virtually via platforms such as Microsoft Teams in order to support our clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations.Job OverviewWe are looking for personable and confident HR professionals/employment lawyers with good technical skills who can respond to often short-notice assignments and produce thoughtful, legally compliant and well-written reports. The ability to act impartially, identify and quantify risk for our clients and communicate this to them effectively is crucial.Day-to-Day Responsibilities * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * To provide prompt, high quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Regularly achieve or exceed the hearing targets set by the Face2Face Management team. * Work towards the team objective of obtaining repeat business. What you Bring to the Team * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to challenging situations and problem solving BENEFITS * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service. * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit Share Scheme * Season Ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with * free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes INDMANJ