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OverviewWork as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. This role requires you in the office Monday - Friday, 8:45am to 5:15pm. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using the telecommunication application to review individual codes. * Maintain an abandon call rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. 47968CHRINDHIN
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Are you an experienced Customer Service / Call Centre Team Leader looking for a new challenge?Do you always put the customer first while creating a happy, supportive environment for your team? If you have at least 1 year customer service team management experience, preferably within a software company, please apply today and we'll be in touch! We are looking for an experienced Customer Service / Call Centre team Leader to manage a team of 10 Account managers. Working with the Onboarding team you will be responsible for all coaching, QA, KPI's as well as HR issues. We are looking for someone who is very hands on and visible, who doesn't mind getting stuck in when needed and help with escalations, demo's of the software / platform and supporting their team! Role DescriptionSupport the BrightHR Activation and Engagement Specialist team, encouraging best practice and Service Level Adherence (SLA). Meet and exceed all personal KPIs and drive the Support team to deliver against their own objectives. Contribute to team activities, leading by example and encouraging colleagues to follow suit. Be available to assist in resolving complex technical queries and complaints and assist the Onboarding Manager in identifying career progression and training opportunities. Main Responsibilities * Deliver a "best in class" service to all new and existing clients, producing work to an excellent quality and ensuring 100% task completion. * Provide daily and weekly MI on team performance KPI and SLA adherence to team and senior stakeholders. * Provide feedback to the team on both positive and negative service issues, giving praise to individuals where due. * Conduct at least 4 weekly call quality assessments and provide timely feedback and coaching to team. * Lead the Engagement Team to achieve minimum 50% onboarded clients within 30 days from registration. * Develop and guide the Activation Team to deliver minimum 80% activated clients. * Contribute to 5-star online reviews and positive feedback and always provide an excellent customer service. * Identify individual training needs/performance issues and assist the Head of Onboarding & Engagement Manager in implementing career development plans/performance management plans where necessary. * Be available to resolve complex complaints within contractual SLA and adherence/behaviours are always met. * Ensure processes are followed and provide suggestions for improvement where processes are failing. * Conduct BrightHR demos to prospect clients ensuring feedback is provided to the Business Development Managers. * Delegate tasks to individuals to ensure that the team is operating efficiently and to maximum capacity. * Conduct all internal and external training sessions where required across the Peninsula Group. The above is not an exhaustive list of responsibilities and the successful candidate will be expected to carry out duties, outside of their usual role. These duties may include out of hours/ weekend working to suit the needs of the business. The successful candidate should possess the following skills and experience: * Excellent customer service skills * Strong leadership skills * The ability to present information confidently and accurately * Minimum 1 years team management…
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A Sole Payroll Specialist is currently being recruited for a superb business with a fabulous reputation.This role sits within HR and works as part of the HR & Benefits function. As the Sole Payroll Specialist, you will be responsible for: * Start to finish processing for c500 monthly employees * Administering all statutory deductions including SMP, SPP, SSP, PAYE N.I * HMRC submissions and reconciliations * Benefits administration * Monthly pension uploads * Resolving all payroll queries * Starter and leaver information * All year end activities This role can offer a hybrid working pattern, excellent benefits package and a great working environment.Interviewing now. INDPAYS47725GCR3
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We are currently recruiting for a 10 month fixed term contract based Surrey the appropriate candidate must be available and ready to start ASAP. Please find more detail on the role below, if this is of interest apply, and one of our consultants will contact you. Payroll Officer - £29,606 Salary - GU310 month FTC with view to go perm * Must know end to end processing * 36 Hour Weeks * Dealing with issues and queries - Tax SMP SSP etc * High Volumes of processing * Team Is 2 assistants and 4 officers * Would look for someone who is a bit junior but knows end to end processing * Hybrid Working - they are currently all at home majority of the time however the people service team are now coming in 40% in the office will be the case for the payroll team next year. Any new starts she is saying to go in once a week and then they have once a month meeting * Flexible around working hybrid with children etc 47990GFINDPAYS
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My client are looking to recruit a Sole Payroll Officer on a temp to perm basis.. In order to be considered for this role you must have solid experience with Payroll & Pensions experience. The candidate needs to be able to advise on all aspects of payroll, managing their own workload in an effective and timely manner. This role is a sole role. You will be working on key activities ensuring an accurate payroll is produced according to defined deadlines, adhering to statutory and local government terms and conditions. They are also looking for someone who has excellent attention to detail, a good communicator and good organisational skills, good excel skills will be needed. If you have experience in using Unit 4 that would be a benefit. In reward for your skills, you will join an established company with a wealth of knowledge that is highly regarded in the area. If you are looking for work and have the payroll skills detailed above then then we want to hear from you! 47989EBINDPAYS
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Reporting to the Head of Development and Demand, you'll leverage your analytical skills and organisational prowess to enhance departmental efficiency and employee experience! Leading a team of first response/resource planners, you'll ensure top-notch service for our clients, manage performance, and identify training needs! You'll play a pivotal role in planning, scoping, and executing key projects to boost operational efficiency and service delivery - want to know more? Day to Day * Lead projects from inception to completion, collaborating with senior leadership on updates. * Continuously improve and streamline internal protocols. * Use scheduling systems to ensure optimal staff availability and reduce abandoned calls. * Oversee holidays, absences, shifts, and cover plans, ensuring seamless operations. * Provide exceptional service, managing a high volume of inbound calls and setting appropriate actions. * Train and lead the Workforce Planning and Demand team, ensuring all tasks are completed efficiently. * Handle HR tasks, manage records, and ensure accurate data entry. * Assist in generating daily, weekly, monthly, and quarterly reports. YOU? * Ability to think outside the box and take initiative. * Drive and support your team to achieve peak performance. * Thrive in a fast-paced, dynamic environment. * Prioritize effectively and manage your time well. * Highly organized with a pragmatic approach. * Strong communication and interpersonal skills. * High level of reliability and discretion. * Proficient in Microsoft Office and other relevant technologies. 47939CCINDHIN
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Senior Payroll Product Manager Greater Manchester
Permanent £50,000 - £65,000 Per Annum
Ref: 47988JP Payroll
Job PurposeWe are looking for a Senior Product Manager to join our Payroll Division. This position is to be based in the UK but will serve global teams.As a Senior Product Manager, you will play a pivotal role in the success of our payroll propositions. Utilising your in-depth knowledge of payroll product development, coupled with excellent commercial acumen growing and scaling a payroll offering, this role will enable the success of additional services and make a significant impact on our clients' financial well-being. The successful candidate will need tremendous depth in driving product planning and execution throughout the lifecycle of the business to support our broad customer base, rapid growth rate, and the scale at which we're currently operating. This individual will report to our Associate Director - Payroll as well as matrix reporting into the CEO and CTO. Job Overview and Day to Day ResponsibilitiesYou will work closely with the Executive Team, supporting continued growth and new client acquisition. Your responsibilities will include, however are not limited to: * Lead and champion technology product initiatives specifically focused on Payroll solutions by understanding the market sector through profiling the competitor landscape. * Maintaining own knowledge with current UK payroll legislation, informing clients about any changes that may affect their business and people. * Work closely with business partners and resellers to understand and research business and functional requirements and translate them into prioritised feature roadmaps. * Break down processes so they can be rebuilt in ways that fundamentally challenge the industry status quo. * Lead across the entire product lifecycle by working with partners, sales, and service team members to conceptualise, design, develop, measure impact, and optimise. * Monitor the health of product initiatives with the associated risks and implications to timelines and lead the resolution of cross-functional issues. * Own the delivery and quality of product initiatives and the business outcomes. * Foster software product management consistent with all policies and practices to create a highly predictable software delivery model and go to market process. * Keep stakeholders up to date on product progress and the team connected across locations and strategic initiatives. * Liaising directly with clients to fully understand their payroll needs, build relationships, and manage expectations. What you will bring to the teamYou will be a Payroll professional capable of meeting the following criteria: * Deep understanding of UK payroll legislation and tax regulations. * Product delivery including idea generation, investment management, delivery planning, estimating, risk management, change management and stakeholder management in an agile environment. * Manage expectations of a broad, senior and demanding set of stakeholders, driving consensus and agreement of the features delivered. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * CIPP qualified, or suitably qualified by experience. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Previous experience in delivering fully managed payroll services for an array of clients, spanning…
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Are you an experienced and conscientious individual with a passion for health and safety?Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. *…
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Join this elite team, a leading accountancy advisory firm renowned for delivering unparalleled financial services across a broad spectrum of industries. With a commitment to excellence and innovation has earned them a prestigious reputation and a diverse client portfolio. Dedicated to fostering a dynamic and inclusive workplace where top talent can thrive and grow. Position Overview:This client is seeking a highly motivated and detail-oriented Payroll Associate to join the team. In this role, you will play a crucial part in the proactive delivery of payroll services to a varied clientele. Your responsibilities will span multiple industries, providing you with unique exposure and the opportunity to enhance your payroll technical expertise and client engagement skills. Key Responsibilities: * Manage and process payrolls for a diverse range of clients across different industries, ensuring accuracy and compliance with relevant regulations. * Collaborate with clients to gather necessary payroll data, resolve queries, and provide exceptional customer service. * Stay updated with the latest payroll regulations and industry best practices to ensure compliance and mitigate risks. * Conduct regular payroll audits to identify and rectify discrepancies. * Support the implementation of new payroll systems and processes, contributing to continuous improvement initiatives. * Prepare and maintain accurate payroll records and reports for clients. * Provide guidance and support to junior team members, fostering a collaborative and knowledge-sharing environment.Qualifications: * Bachelor's degree in Accounting, Finance, Business Administration, or a related field. * Proven experience in payroll processing and management, preferably within a professional services environment. * Strong understanding of payroll laws, regulations, and best practices. * Excellent analytical and problem-solving skills with a keen attention to detail. * Proficiency in payroll software and Microsoft Office Suite. * Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships. * Strong organizational skills and the ability to manage multiple tasks and deadlines effectively. Benefits * Competitive salary and benefits package. * Opportunities for professional development and career advancement. * A collaborative and supportive work environment. * Exposure to a wide range of industries and clients, enhancing your professional growth. * Flexible work arrangements to promote work-life balance. * Access to cutting-edge technology and resources to support your success 47982LWINDPAYS